Conversa
AI voice agents for Shopify abandoned cart recovery and enterprise
We built a productized voice AI platform that can recover abandoned carts, surface live discounts, and hand customers back into checkout during the call. The same platform also supports bespoke enterprise deployments.
Live product
Shared system
Industry
E-commerce & Voice AI
Client
Productized SaaS on Shopify App Store
Engagement
AI voice product design & engineering
Outcome
Flagship Shopify deployment with live call workflows
Tech Stack
Retell AI, Node, Express, n8n, PostgreSQL, React
Integrations
Shopify, Klaviyo, Checkout Champ
A look inside the live platform — scroll to explore →
The Business Problem
Cart recovery channels needed more direct customer contact, and enterprise customers needed a voice workflow that could be customized.
A generic call platform could not see the cart, close the loop with marketing automation, or support the commercial flexibility the product needed.
01.
Shopify stores lose recoverable revenue every time a cart is abandoned.
02.
Email and SMS recovery often fail to get a customer back on the line.
03.
The product needed to know cart context in real time instead of calling blind.
04.
Enterprise deployments required a more flexible voice workflow than a generic dialer.
What We Built
Conversa is a single platform with two operational modes: Shopify recovery and enterprise voice automation.
01.
Outbound voice agents that can recover abandoned Shopify carts.
02.
Live discount offers during the call when the customer needs an extra nudge.
03.
Real-time checkout link texting so the customer can complete the purchase immediately.
04.
Call transcripts and sentiment capture for every conversation.
05.
Klaviyo sync so the marketing stack can react to the call outcome.
06.
Enterprise voice deployments for customers that need custom workflows beyond Shopify.
The Architecture
The stack separates the voice engine, orchestration, and product data so the platform can keep evolving.
01.
Retell AI provides the real-time voice engine while business logic stays in Node and Express.
02.
n8n orchestrates the Shopify webhooks, checkout flows, and downstream automations.
03.
PostgreSQL on Railway stores the structured call and account data for a multi-tenant product.
04.
React powers the control surface for analytics, call review, and agent management.
The Result
The platform is now live and productized, with a flagship deployment on Shopify and a path to broader enterprise use.
0%
Live product
Shipped on the Shopify App Store
0 platform
Shared system
Shopify recovery and enterprise modes
0/7
Recovery coverage
Voice agents can work around the clock
0 channels
Revenue paths
Cart recovery and enterprise deployments
Why This Matters
Conversational commerce only works when the agent has the right store context and the workflow resolves the customer back into checkout immediately.
Conversa shows how voice AI can become a real product when the platform is built around recovery, context, and downstream marketing automation.
01.
Use voice where the user can be moved to action immediately.
02.
Tie every call back into the systems the business already uses.