E-commerce & DTC Brands

Resolve 60% of support tickets before a human sees them

We build a support agent trained on your product catalog, returns policy, and live Shopify order data. It handles WISMO, returns, and product questions automatically — 24 hours a day.

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The problem

Sound familiar?

Your support team is drowning in WISMO tickets

'Where is my order?' is 40% of every DTC support queue. Each ticket takes 3 to 5 minutes to answer by hand. At 500 tickets a week that is 25 to 40 hours of support time on one question.

Response times are hitting 12 hours during peak

Q4, a product launch, a PR spike — ticket volume doubles overnight. Your two-person team cannot scale. Customers wait 12 hours and leave a one-star review.

Your current chatbot gives canned answers customers ignore

A rules-based bot with 10 scripted responses is not a support agent. Customers ask a question, get an irrelevant answer, and immediately ask for a human.

Returns are handled one by one by hand

A customer emails about a return. A rep checks the policy, confirms eligibility, sends a label, and updates the order. Every return is 8 to 12 manual steps.

The solution

What we actually do

We build an AI support agent trained on your product catalog, FAQs, returns policy, and connected to live Shopify order data. It answers WISMO questions with real tracking data, processes return requests automatically, and escalates only what requires a human.

What you get

What's included

AI agent trained on your product catalog, FAQs, and returns policy

Shopify live order data connection — real tracking status per customer

Automated return eligibility check and label generation

Escalation routing to human agent for complex or high-value tickets

Gorgias or Zendesk integration — agent works inside your existing helpdesk

Performance dashboard: resolution rate, escalation rate, CSAT

The process

How it works

Train

We ingest your catalog, FAQs, returns policy, and past ticket data to train the agent.

Connect

We wire the agent to Shopify order data and your helpdesk platform.

Test

We run 200 test queries across all ticket categories before going live.

Monitor

We track resolution rate, escalation triggers, and CSAT weekly and update the agent as policies change.

Proof it works

The Meatery

AI Voice CRM, Shopify multi-tenant

Read the case study

The offer

From $3,000/mo

Includes training, integration, and ongoing policy updates as your catalog changes.

Common questions

Frequently asked

01Which helpdesks do you integrate with?

02What happens when the agent cannot answer?

03Can we train it on our brand voice?

04What if our returns policy changes?

05Is TechEmulsion based offshore?

Ready to get started?

Let's build your ai support chatbot system

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