Resolve 60% of support tickets before a human sees them
An agent trained on your catalog, returns policy, and live Shopify orders. It handles WISMO, returns, and product questions 24 hours a day.
Last updated September 2026. US LLC in Wyoming. Our team works in your timezone.
The problem
Sound familiar?
Your support team is drowning in WISMO tickets
'Where is my order?' is 40% of every DTC queue. At 3 to 5 minutes each and 500 tickets a week, that is 25 to 40 hours.
Response times hit 12 hours during peak
Q4, a launch, a PR spike. Customers wait 12 hours and leave a one-star review.
Your current chatbot gives canned answers customers ignore
A rules bot with 10 scripted replies is not support. Customers ask for a human.
Returns are handled one by one by hand
Check policy, send a label, update the order. Every return is 8 to 12 manual steps.
What do we actually do?
An AI agent trained on your catalog, FAQs, and returns policy, connected to live Shopify orders. It answers WISMO with real tracking, processes returns, and hands off the rest.
What changed in 2026?
In 2026 customers ask the chat box where their order is and expect a tracking number, not a policy page. Rule bots with 10 scripted replies fail that test. The agent reads the live order and answers, and hands off with context when it should.
What's included?
- AI agent trained on catalog, FAQs, and returns policy
- Live Shopify order data, real tracking per customer
- Automated return eligibility check and label generation
- Escalation to a human for complex or high-value tickets
- Works inside Gorgias or Zendesk, your existing helpdesk
- Dashboard: resolution rate, escalation rate, CSAT
How it works
01.
Train
We load your catalog, FAQs, policy, and past tickets.
02.
Connect
We wire the agent to Shopify and your helpdesk.
03.
Test
We run 200 test queries across every ticket type.
04.
Monitor
We track resolution and CSAT weekly.
Proof it works
What we have already shipped
Case study
The Meatery
AI Voice CRM, Shopify multi-tenant
Read the case study
Free tool
Support Ticket Category Audit
Free resource for E-commerce & DTC Brands.
Open the free tool
The offer
Free 30-minute discovery call
We listen first. No pitch decks.
Book a discovery call
Keep exploring
More for E-commerce & DTC Brands
Smart Cart Recovery
Recover 3 to 5 times more abandoned carts than Klaviyo alone
View service
AI Product Recommendations
Higher AOV on every session without adding ad spend
View service
Win-Back Automation
Reactivate lapsed customers you already paid to acquire
View service
Subscription Optimization
Higher LTV and lower churn without manual retention outreach
View service
Order Status Voice Agent
Handle 80% of inbound WISMO calls without a support rep
View service
Returns Automation
Cut returns processing time by 70% with a self-serve portal
View service