Cut returns processing time by 70% with a self-serve portal
A self-serve returns portal on Shopify. AI checks eligibility. Labels and restocks happen on their own.
Last updated September 2026. US LLC in Wyoming. Our team works in your timezone.
The problem
Sound familiar?
Every return is 8 to 12 manual steps
Email. Check policy. Send label. Refund. Update Shopify. Move inventory. Every time.
Returns peak at the worst possible time
January is your biggest return month, right after Q4 when your team is spent. Refund waits triple.
No visibility into what is returned and why
You know the volume. Not which SKUs come back most, or if a quality issue is hiding.
Exchange rates are low because the process is hard
Customers stuck in email returns take the refund. One-click exchange turns 20 to 30% of returns into kept revenue.
What do we actually do?
A branded self-serve portal. Customers pick items and choose refund or exchange. Eligibility checks against your policy. Labels, refunds, and Shopify restocks happen on their own.
What changed in 2026?
In 2026 shoppers expect to start a return from their phone in a minute, the way they do with the big marketplaces. A returns process that runs on email turns exchanges into refunds. One-click exchange keeps 20 to 30% of returns as revenue.
What's included?
- Branded self-serve returns portal on your domain
- Automated eligibility check against your policy rules
- Automatic return labels via EasyPost or ShipBob
- Refund and exchange processing directly in Shopify
- Automatic inventory restock on receipt confirmation
- Returns dashboard: rate by SKU, reasons, exchange conversion
How it works
01.
Policy
We map your return rules into the eligibility engine.
02.
Build
We build the portal and connect Shopify and your 3PL.
03.
Test
We test every return scenario before launch.
04.
Optimise
We watch exchange rate and reason data and adjust monthly.
Proof it works
What we have already shipped
Case study
The Meatery
AI Voice CRM, Shopify multi-tenant
Read the case study
Free tool
Returns Policy Optimisation Guide
Free resource for E-commerce & DTC Brands.
Open the free tool
The offer
Free 30-minute discovery call
We listen first. No pitch decks.
Book a discovery call
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