E-commerce & DTC Brands

Handle 80% of inbound WISMO calls without a support rep

We build a voice agent that answers your support line, looks up live order status from Shopify and ShipStation, and gives the customer a real answer in under 60 seconds.

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The problem

Sound familiar?

WISMO calls are the single largest drain on your phone support

Where is my order? It is the same question, 40 times a day. Each call takes 3 to 5 minutes. For a team of two, that is 2 to 3 hours every day on one repetitive question.

Peak season doubles call volume overnight

Q4 arrives and your phone line becomes a backlog. Customers hold for 20 minutes to ask a question that has a real-time answer sitting in ShipStation. Nobody wins.

Your current IVR gives outdated canned responses

A static IVR that says 'orders ship in 3 to 5 business days' is not an answer. Customers know their order shipped four days ago. They want a tracking update, not a policy recital.

Missed calls mean lost customers

Every missed call during peak hours is a customer who could not get an answer and considers a chargeback. WISMO calls are not just support cost — they are retention risk.

The solution

What we actually do

We build a voice AI agent that answers your inbound support line, asks for the order number or email, looks up live status from Shopify and ShipStation, and reads back real tracking information. Handles 80% of calls without a rep, routes the rest to your team.

What you get

What's included

Voice AI agent on your existing phone number (no new number required)

Shopify and ShipStation live data connection — real tracking status per order

Natural language order lookup — customer gives email or order number by voice

Fallback escalation routing to live rep for complex queries

Call transcript logging and missed-call notification

Performance dashboard: call volume handled, escalation rate, resolution time

The process

How it works

Connect

We connect to Shopify, ShipStation, and your phone system (Twilio or your provider).

Script

We write and record the agent script in your brand voice.

Test

We run 100 simulated call scenarios before go-live.

Monitor

We track resolution rate and escalation triggers and update the agent as needed.

Proof it works

The Meatery

AI Voice CRM, Shopify multi-tenant

Read the case study

The offer

From $3,000/mo

Includes Twilio usage for up to 1,000 calls/month. Volume tiers available.

Common questions

Frequently asked

01Do we need to change our phone number?

02What if a customer's order is delayed or lost?

03Can the agent handle returns or just WISMO?

04Which carriers does it support?

05Is TechEmulsion based offshore?

Ready to get started?

Let's build your order status voice agent system

Hire Us on Upwork