Handle 80% of inbound WISMO calls without a support rep
A voice agent answers your support line, checks Shopify and ShipStation, and gives a real answer in under 60 seconds.
Last updated September 2026. US LLC in Wyoming. Our team works in your timezone.
The problem
Sound familiar?
WISMO calls are the biggest drain on phone support
Where is my order? 40 times a day, 3 to 5 minutes each. That is 2 to 3 hours a day.
Peak season doubles call volume overnight
Q4 hits. Customers hold 20 minutes for an answer already sitting in ShipStation.
Your current IVR gives outdated canned responses
'Orders ship in 3 to 5 business days' is not an answer. Customers want tracking.
Missed calls mean lost customers
A missed call at peak is a customer thinking about a chargeback. WISMO calls are a retention risk.
What do we actually do?
The agent asks for the order number, pulls live status from Shopify and ShipStation, and reads back real tracking. It handles 80% of calls and routes the rest to your team.
What changed in 2026?
In 2026 voice AI can look up an order and read back tracking faster than a rep can find the tab. Callers still hang up on a robot voice. The agent runs on your number with a natural voice, and odd cases like stuck in transit go to a person.
What's included?
- Voice AI agent on your existing phone number
- Live Shopify and ShipStation data, real tracking per order
- Order lookup by voice with email or order number
- Escalation to a live rep for complex queries
- Call transcript logging and missed-call alerts
- Dashboard: calls handled, escalation rate, resolution time
How it works
01.
Connect
We connect Shopify, ShipStation, and your phone system.
02.
Script
We write and record the script in your brand voice.
03.
Test
We run 100 simulated calls before go-live.
04.
Monitor
We track resolution and update as needed.
Proof it works
What we have already shipped
Case study
The Meatery
AI Voice CRM, Shopify multi-tenant
Read the case study
Free tool
WISMO Call Volume Calculator
Free resource for E-commerce & DTC Brands.
Open the free tool
The offer
Free 30-minute discovery call
We listen first. No pitch decks.
Book a discovery call
Keep exploring
More for E-commerce & DTC Brands
Smart Cart Recovery
Recover 3 to 5 times more abandoned carts than Klaviyo alone
View service
AI Product Recommendations
Higher AOV on every session without adding ad spend
View service
Win-Back Automation
Reactivate lapsed customers you already paid to acquire
View service
Subscription Optimization
Higher LTV and lower churn without manual retention outreach
View service
AI Support Chatbot
Resolve 60% of support tickets before a human sees them
View service
Returns Automation
Cut returns processing time by 70% with a self-serve portal
View service